ShopGuide proactively engages visitors, recommends products based on needs, and removes buying barriers.

The ShopGuide integration is quick and straightforward. After our initial consultation and analysis of your store, we can typically set up the AI ​​chat within 24-48 hours. Installation is done via a simple code snippet that we implement for you. Customization to your brand design and training with your product information are included. After a short test phase, the chat can go live – without interrupting your daily business.

Absolutely! The AI ​​chat is fully customizable and integrates seamlessly into your brand design. You can customize the colors, fonts, bubble shape, and all text elements. You can also choose the chat's position on the website (embedded or as a bubble). We handle the entire customization for you, so the chat feels like a natural part of your store rather than a foreign object.

ShopGuide uses the native Shopify Catalog API to look for matching products on the spot. No database or training needed.

Yes, the AI chat is fully responsive and works perfectly on all devices – from desktop computers to tablets and smartphones. For mobile devices, we offer a specially optimized version that takes up less screen space while remaining easily accessible. The design automatically adapts to the screen size, and all features are fully usable on mobile devices.

We rely on transparent and verifiable measurement methods. Each customer interaction is assigned a unique ID and tracked throughout the entire purchase process. This allows us to precisely determine which chats lead to purchases. In your personal dashboard, you can view detailed statistics on interaction rates, conversion rates, and generated revenue. We also compare the conversion rates of visitors who use the chat with those who don't, to measure the direct impact.

The AI chat is trained to recognize its limits. If it cannot answer a question with certainty, it will communicate this transparently and suggest alternative contact options, such as referring to your email or phone number. Optionally, the chat can also be configured to automatically notify your team for complex inquiries, allowing you to intervene personally. Every unanswered question is logged and contributes to the continuous improvement of the system.

Data protection is our top priority. Our solution is fully GDPR-compliant, and all data is processed exclusively on servers within the EU. Customer data is only used for consultation and analysis purposes and is not shared with third parties. We automatically implement a data protection notice in the chat, informing visitors about data processing. Upon request, we also provide all necessary documents for your privacy policy.

Yes.