No — and the difference is where it lives. A chat bubble waits in the corner and gets clicked by roughly 1 in 1,000 shoppers, which is why it can’t move conversion and can’t produce data. ShopGuide is embedded in the page itself, on every page of your store, and opens the conversation with context about what the shopper is looking at. Around 1 in 20 visitors engages.

A ranked backlog of what your store isn’t answering. Every conversation the agent can’t fully resolve is classified and stacked, so instead of 40 differently-worded questions you get one line: “48 shoppers asked for ingredient details”. You also see demand for products you don’t carry, and add-to-cart or checkout problems shoppers report in their own words. That is a CRO hypothesis you can test on Monday, not a number you have to interpret.

Transparently, and deliberately conservatively. We never claim an order was made by the chat — we report that it was assisted by it, meaning the shopper spoke to the agent during the session that converted. Every assisted order links back to the full conversation, so you can read exactly what was said before the purchase and judge it yourself.

No. Installing the app loads your live catalogue — products, variants, metafields, images, prices, stock — plus your storefront pages and policies. It’s answering accurately from day one, and it stays current as your catalogue changes. Fine-tuning tone and behaviour is optional, and comes later.

Three steps and roughly 15 minutes, with no code. It’s a Shopify theme app extension, so it installs from the App Store and everything lives inside your Shopify admin — there’s no external dashboard to log into and no separate account to manage.

Flat monthly fee, tiered by your store’s monthly sales — never per message, per credit or per token. Hire an Intern is $49/mo for stores up to $10k monthly sales, Hire an Employee $149/mo up to $50k, Hire a Manager $349/mo up to $250k, Hire a Senior Manager $549/mo up to $550k, and Hire a Director $799/mo up to $750k. Above that it’s a custom plan — book a call. Annual billing is two months free (about 17%), and everything is billed in USD.

Your sales bracket only decides which plan fits. Going over it never switches the agent off mid-cycle — it just prompts an upgrade. The agent cannot stop answering because a credit balance ran out, because there is no credit balance.

You don’t pay until it has proven itself. ShopGuide is free until it has assisted 5 orders — so it sells for you before it costs you anything. After that there’s a 30-day money-back guarantee, no questions asked. Development stores are always free.

Yes, and that’s where it separates from surveys. Country Life Natural Foods sells whole foods — oats, nuts, seeds — on thin margins, and ShopGuide assisted $13k of revenue there in 30 days while surfacing the ingredient questions costing them the rest. Shoppers talk to it because it’s useful, so you don’t need a discount to buy an answer.

It gives you the qualitative layer your stack is missing, per client store, continuously. Install it on a dev store to see it on real traffic, then run it on client stores as the research phase of every engagement. Partners earn 30% recurring on the subscriptions they bring, and can split that into a client discount instead. See the partner program.

It’s the useful half of it. ShopGuide’s agent acts on its own — searching your catalogue, recommending products, adding to cart, escalating to your team — rather than matching keywords to canned replies. We care less about the label than about the two things it returns: assisted revenue you can trace, and a ranked list of what to fix next.

Yes. Shoppers can chat in their own language and the agent replies in it, while staying grounded in your live Shopify catalogue and policies. Pair it with Shopify Markets and translated store content for a fully localised experience.

Fully GDPR-compliant, with data processed on servers inside the EU. Customer data is used only for advising the shopper and producing your analytics, and is never shared with third parties. A data-protection notice is shown in the chat automatically, and we’ll provide the documentation your DPO needs on request.

Yes. Uninstall from the Shopify admin like any other app — nothing is left behind in your theme.